Support

One address takes everything. A bug, a boundary that will not close, a report with a number you do not recognise, a feature you want. There is no ticket form and no robot standing in front of it.

If yours is a how do I question, the help page walks through drawing a field, splitting it into parcels, logging a spray and reading the figures back out. Everything else comes here.

Replies come from a person, so give it a day or two. Write in English or Romanian if you can. Any of the other languages the app speaks is fine too, it just takes me longer to answer well.

If I can make the fault happen on my own phone, it is most of the way to being fixed. If I cannot, we trade mail for a week while you are trying to get a field drilled. Six lines up front usually spare us both that.

Device

Which iPhone

iOS version

Settings, General, About

What you did

The taps, in order

What happened

What you saw instead

Screenshot

Worth more than a paragraph

Language

If it is not English

If it involves one particular field or parcel, name it. If a figure in a report came out wrong, send me the number you expected next to the number you got. That pair points at the line of code faster than anything else you can write.

When Agrondo crashes or freezes, iOS writes a report and hands it back to the app on the next launch. Agrondo keeps a short history of those on the device, along with the errors it caught and recovered from. That history sits in the app and goes nowhere on its own. A separate crash report, with no farm data in it, goes to Firebase Crashlytics so I can see that something broke, but it does not tell me what you were doing.

Open Settings inside the app and tap the support row. Agrondo starts a mail draft addressed to me, with the app version in the subject and those recent lines written into the body as plain text. Read it, cut whatever you would rather not send, then send it. If the app is closing on you without warning, this is the one to send. It usually says where it died.

The mail leaves only when you tap send

The free tier costs nothing, shows ads, and there is no account to make.

The Agrondo subscription is the paid tier. It removes the ads and the field limit, lifts plant identification to 100 a month, and turns on export, so a field report leaves the phone as a PDF and the records leave as a CSV. It is billed weekly or monthly through your Apple Account and renews on its own until you cancel. Both plans come with a 3-day free trial for eligible accounts: cancel at least 24 hours before the trial ends and nothing is charged.

A special offer in the app adds two more ways to pay: a yearly plan that renews each year, and a one-time Lifetime purchase that never renews. Both unlock exactly what the subscription does. The offer shows up for free users from time to time, and in the app’s Settings.

I do not print a price on this site. Apple shows it to you in your own currency before you confirm, and that is the figure that gets charged.

New phone, or the app reinstalled? Sign in with the Apple Account that paid, open Settings inside Agrondo and tap Restore Purchases. A subscription or a Lifetime purchase on that Apple Account comes straight back. There is no Agrondo account to log in to, because there is no Agrondo account at all.

Subscriptions are Apple’s to run. Payment happens inside the App Store. I never see your card, and I cannot start, stop or refund a subscription for you. You do it from your phone:

1. Open the iOS Settings app.
2. Tap your name at the top (your Apple Account).
3. Tap Subscriptions.
4. Find Agrondo in the list, then tap Cancel Subscription.

Cancelling stops the next charge. The period you have already paid for runs to its end. Deleting the app does not cancel anything, so cancel first. A Lifetime purchase never renews, so there is nothing to cancel. Your fields, journal entries and figures stay on the phone either way, because they were never anywhere else.

Refunds are Apple’s as well. Ask for one at reportaproblem.apple.com, signed in with the Apple Account that paid. If they turn you down and you think that is wrong, write to me. I will back you up where I can.

Fields, parcels, crops, sprays, harvests, costs, revenue and the photos you attach are stored on the device with Apple’s SwiftData. I hold no copy and cannot read them. Two things reach the internet that carry anything from your records. Identifying a plant sends that one photo. The weather forecast sends the centre point of your first field. Apart from those, the free version loads ads from Google AdMob, and the app sends usage and crash statistics to Google Firebase, none of which include your records.

The privacy policy lists all of it in full, line by line. The terms cover the licence, the subscription and the limits of what the app promises.

Same address, and I do read them. Tell me what you were trying to do at the moment you wished the feature existed, not only the feature. The first half is the useful half, because it sometimes points at a simpler fix than the feature itself.

Then it is my turn to work. Write, describe it in your own words, and send whatever you have. A blurry photo of the screen taken with another phone is a perfectly good bug report.